:root{--primary:#9b1c31;--primary-hover:#7d1627;--primary-light:#fdf2f4;--secondary:#0f172a;--sidebar-bg:#0b1324;--sidebar-hover:#1e293b;--accent:#d97706;--accent-light:#fef3c7;--bg:#f8fafc;--surface:#fff;--border:#e2e8f0;--text:#0f172a;--text-muted:#64748b;--success:#16a34a;--success-light:#dcfce7;--danger:#dc2626;--danger-light:#fee2e2;--info:#2563eb;--info-light:#eff6ff;--purple:#7c3aed;--purple-light:#f3e8ff;--radius:12px;--shadow:0 4px 6px -1px #0000000d, 0 2px 4px -2px #0000000d;--shadow-lg:0 10px 15px -3px #00000014, 0 4px 6px -4px #0000000a}*{box-sizing:border-box;margin:0;padding:0}body{background-color:var(--bg);color:var(--text);flex-direction:column;min-height:100vh;font-family:Noto Sans Ethiopic,Inter,-apple-system,BlinkMacSystemFont,sans-serif;font-size:14.5px;line-height:1.6;display:flex}.toast-container{z-index:100000;pointer-events:none;flex-direction:column;gap:10px;display:flex;position:fixed;top:50px;right:20px}.toast{background:var(--secondary);color:#fff;box-shadow:var(--shadow-lg);pointer-events:auto;border-left:4px solid var(--primary);border-radius:8px;align-items:center;gap:10px;padding:12px 20px;font-size:13.5px;font-weight:600;animation:.3s ease-out slideIn;display:flex}.toast.success{border-left-color:var(--success)}.toast.danger{border-left-color:var(--danger)}.toast.info{border-left-color:var(--info)}@keyframes slideIn{0%{opacity:0;transform:translate(50px)}to{opacity:1;transform:translate(0)}}.quick-exit-bar{z-index:1000;color:#fff;background:#111827;justify-content:space-between;align-items:center;padding:7px 16px;font-size:13px;display:flex;position:sticky;top:0}.quick-exit-btn{background:var(--danger);color:#fff;cursor:pointer;border:none;border-radius:6px;align-items:center;gap:6px;padding:6px 14px;font-weight:700;transition:background .2s;display:inline-flex}.quick-exit-btn:hover{background:#b91c1c}header.public-header{background:var(--surface);border-bottom:1px solid var(--border);z-index:900;position:sticky;top:39px}.nav-container{justify-content:space-between;align-items:center;gap:16px;max-width:1240px;margin:0 auto;padding:12px 20px;display:flex}.brand{color:inherit;cursor:pointer;align-items:center;gap:12px;text-decoration:none;display:flex}.brand-logo{background:linear-gradient(135deg, var(--primary), #4c0519);color:#fff;border-radius:10px;justify-content:center;align-items:center;width:44px;height:44px;font-size:20px;font-weight:800;display:flex;box-shadow:0 2px 8px #9b1c314d}.brand-text h1{color:var(--primary);font-size:17px;font-weight:800;line-height:1.2}.brand-text p{color:var(--text-muted);font-size:12px}.nav-actions{align-items:center;gap:12px;display:flex}.nav-tabs{background:#f1f5f9;border-radius:8px;flex-wrap:wrap;gap:4px;padding:4px;display:flex}.nav-tab-btn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:6px;padding:6px 14px;font-size:13px;font-weight:600;transition:all .2s}.nav-tab-btn.active{background:var(--surface);color:var(--primary);box-shadow:0 1px 3px #0000001a}.lang-btn{background:var(--primary-light);color:var(--primary);cursor:pointer;white-space:nowrap;border:1px solid #9b1c3133;border-radius:8px;align-items:center;gap:6px;padding:6px 14px;font-size:13px;font-weight:700;display:flex}.public-container{flex-grow:1;max-width:1080px;margin:24px auto;padding:0 20px}.public-announcement-banner{border:1px solid #fecaca;border-left:4px solid var(--danger);color:#991b1b;background:#fef2f2;border-radius:8px;justify-content:space-between;align-items:center;margin-bottom:20px;padding:12px 16px;font-size:13px;display:flex}.hero-banner{color:#fff;border-radius:var(--radius);box-shadow:var(--shadow-lg);background:linear-gradient(135deg,#701a28 0%,#9b1c31 50%,#4c0519 100%);margin-bottom:24px;padding:30px 28px;position:relative;overflow:hidden}.hero-badge{letter-spacing:.5px;background:#ffffff2e;border-radius:20px;margin-bottom:12px;padding:4px 12px;font-size:12px;font-weight:600;display:inline-block}.hero-title{margin-bottom:8px;font-size:23px;font-weight:800;line-height:1.3}.hero-subtitle{opacity:.92;max-width:780px;font-size:14px}.disclaimer-card{background:var(--accent-light);border-left:4px solid var(--accent);color:#92400e;border-radius:8px;align-items:flex-start;gap:12px;margin-bottom:24px;padding:14px 18px;font-size:13px;display:flex}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);margin-bottom:24px;padding:24px}.card-title{color:var(--secondary);align-items:center;gap:8px;margin-bottom:6px;font-size:18px;font-weight:700;display:flex}.card-desc{color:var(--text-muted);margin-bottom:20px;font-size:13px}.form-group{margin-bottom:20px}.form-label{color:var(--secondary);margin-bottom:8px;font-size:14px;font-weight:600;display:block}.form-label .required{color:var(--danger);margin-left:4px}.form-hint{color:var(--text-muted);margin-top:4px;font-size:12px}.input-text,.select-input,.textarea-input{border:1.5px solid var(--border);width:100%;color:var(--text);background:var(--surface);border-radius:8px;padding:10px 14px;font-family:inherit;font-size:14px;transition:all .2s}.input-text:focus,.select-input:focus,.textarea-input:focus{border-color:var(--primary);outline:none;box-shadow:0 0 0 3px #9b1c311f}.textarea-input{resize:vertical;min-height:100px}.choice-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;display:grid}.choice-card{border:1.5px solid var(--border);cursor:pointer;background:var(--surface);border-radius:8px;align-items:flex-start;gap:10px;padding:12px 14px;transition:all .2s;display:flex}.choice-card:hover{background:#f8fafc;border-color:#cbd5e1}.choice-card.selected{border-color:var(--primary);background:var(--primary-light)}.choice-card input[type=radio]{accent-color:var(--primary);margin-top:3px}.choice-title{color:var(--secondary);font-size:13.5px;font-weight:600}.choice-subtitle{color:var(--text-muted);margin-top:2px;font-size:11.5px}.checkbox-list{flex-direction:column;gap:9px;display:flex}.checkbox-item{border:1px solid var(--border);cursor:pointer;background:#fafafa;border-radius:8px;align-items:flex-start;gap:10px;padding:10px 14px;transition:all .2s;display:flex}.checkbox-item:hover{background:#f1f5f9}.checkbox-item input{accent-color:var(--primary);margin-top:4px}.checkbox-text{font-size:13.5px;font-weight:500}.consent-box{background:#fdfaf7;border:1.5px solid #fed7aa;border-radius:10px;margin:24px 0;padding:18px}.consent-title{color:#9a3412;align-items:center;gap:6px;margin-bottom:12px;font-size:14.5px;font-weight:700;display:flex}.consent-item{color:#431407;cursor:pointer;align-items:flex-start;gap:12px;margin-bottom:12px;font-size:13px;display:flex}.consent-item:last-child{margin-bottom:0}.consent-item input{accent-color:#c2410c;margin-top:3px}.upload-zone{text-align:center;cursor:pointer;background:#f8fafc;border:2px dashed #cbd5e1;border-radius:10px;padding:22px;transition:all .2s}.upload-zone:hover{border-color:var(--primary);background:var(--primary-light)}.upload-icon{color:var(--primary);margin-bottom:6px;font-size:30px}.upload-title{color:var(--secondary);font-size:14px;font-weight:600}.upload-meta{color:var(--text-muted);margin-top:4px;font-size:12px}.file-preview-list{flex-direction:column;gap:8px;margin-top:12px;display:flex}.file-preview-item{border:1px solid var(--border);background:#fff;border-radius:6px;justify-content:space-between;align-items:center;padding:8px 12px;font-size:12px;display:flex}.btn-primary{background:var(--primary);color:#fff;cursor:pointer;border:none;border-radius:8px;justify-content:center;align-items:center;gap:6px;padding:11px 22px;font-size:14px;font-weight:700;transition:all .2s;display:inline-flex;box-shadow:0 4px 12px #9b1c3140}.btn-primary:hover{background:var(--primary-hover);transform:translateY(-1px)}.btn-secondary{color:var(--secondary);border:1px solid var(--border);cursor:pointer;background:#f1f5f9;border-radius:8px;padding:9px 18px;font-size:13.5px;font-weight:600;transition:all .2s}.btn-secondary:hover{background:#e2e8f0}.table-container{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);margin-bottom:24px;overflow-x:auto}table{border-collapse:collapse;text-align:left;width:100%;font-size:13.5px}th{color:var(--secondary);border-bottom:1px solid var(--border);white-space:nowrap;background:#f8fafc;padding:12px 14px;font-weight:700}td{border-bottom:1px solid var(--border);vertical-align:middle;padding:12px 14px}tr:hover td{background:#fdf2f4}.badge{white-space:nowrap;border-radius:4px;padding:3px 8px;font-size:11px;font-weight:700;display:inline-block}.badge-unverified{color:#92400e;background:#fef3c7}.badge-verified{color:#166534;background:#dcfce7}.badge-escalated{color:#3730a3;background:#e0e7ff}.badge-resolved{color:#15803d;background:#dcfce7}.badge-rejected{color:#991b1b;background:#fee2e2}.badge-stream-a{color:#0369a1;background:#e0f2fe}.badge-stream-b{color:#9d174d;background:#fdf2f8}.badge-suspended{color:#991b1b;background:#fee2e2}.badge-prio-critical{color:#991b1b;background:#fee2e2;border:1px solid #f87171}.badge-prio-high{color:#9a3412;background:#ffedd5}.badge-prio-standard{color:#475569;background:#f1f5f9}.badge-campaign{color:#be185d;background:#fdf2f8;border:1px solid #f472b6}.charts-grid{grid-template-columns:repeat(auto-fit,minmax(340px,1fr));gap:20px;margin-bottom:24px;display:grid}.chart-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:20px}.chart-title{color:var(--secondary);border-bottom:1px solid var(--border);margin-bottom:14px;padding-bottom:8px;font-size:14.5px;font-weight:700}.bar-row{margin-bottom:12px}.bar-header{justify-content:space-between;margin-bottom:4px;font-size:12.5px;font-weight:600;display:flex}.bar-track{background:#e2e8f0;border-radius:6px;height:11px;overflow:hidden}.bar-fill{border-radius:6px;height:100%;transition:width .6s ease-in-out}.backoffice-layout{min-height:calc(100vh - 39px);display:none}.backoffice-layout.active{display:flex}.backoffice-sidebar{background:var(--sidebar-bg);color:#fff;border-right:1px solid #1e293b;flex-direction:column;flex-shrink:0;width:260px;height:100vh;display:flex;position:sticky;top:0}.sidebar-header{border-bottom:1px solid #1e293b;align-items:center;gap:10px;padding:20px;display:flex}.sidebar-header .logo{background:var(--primary);border-radius:8px;justify-content:center;align-items:center;width:36px;height:36px;font-size:16px;font-weight:800;display:flex}.sidebar-menu{flex-direction:column;flex-grow:1;gap:4px;padding:16px 10px;display:flex;overflow-y:auto}.sidebar-item{color:#94a3b8;cursor:pointer;border-radius:8px;align-items:center;gap:12px;padding:10px 14px;font-size:13.5px;font-weight:600;transition:all .2s;display:flex}.sidebar-item:hover{background:var(--sidebar-hover);color:#fff}.sidebar-item.active{background:var(--primary);color:#fff}.sidebar-footer{background:#080e1b;border-top:1px solid #1e293b;justify-content:space-between;align-items:center;padding:16px;display:flex}.backoffice-content{background:var(--bg);flex-grow:1;max-width:1400px;padding:28px 36px;overflow-y:auto}.auth-wrapper{background:var(--surface);border:1px solid var(--border);max-width:440px;box-shadow:var(--shadow-lg);border-radius:16px;margin:60px auto;padding:32px}.modal-overlay{z-index:2000;background:#0f172a99;justify-content:center;align-items:center;padding:20px;display:none;position:fixed;inset:0}.modal-overlay.active{display:flex}.modal-box{background:var(--surface);border-radius:var(--radius);width:100%;max-width:680px;max-height:90vh;box-shadow:var(--shadow-lg);padding:24px;overflow-y:auto}.builder-field-card{border:1.5px solid var(--border);background:#fff;border-radius:10px;justify-content:space-between;align-items:center;margin-bottom:14px;padding:16px;transition:all .2s;display:flex}.builder-field-card:hover{border-color:var(--primary);box-shadow:var(--shadow)}.builder-field-card.disabled-field{opacity:.55;background:#f1f5f9;border-style:dashed}.msg-thread-box{border:1px solid var(--border);background:#f8fafc;border-radius:8px;flex-direction:column;gap:10px;max-height:220px;margin-bottom:12px;padding:14px;display:flex;overflow-y:auto}.msg-bubble{border-radius:8px;max-width:85%;padding:8px 12px;font-size:13px;line-height:1.5}.msg-bubble.desk{color:#0369a1;border-left:3px solid var(--info);background:#e0f2fe;align-self:flex-start}.msg-bubble.victim{color:#9b1c31;border-right:3px solid var(--primary);background:#fdf2f4;align-self:flex-end}.cms-subtabs{border-bottom:1px solid var(--border);flex-wrap:wrap;gap:8px;margin-bottom:20px;padding-bottom:12px;display:flex}.cms-tab-btn{border:1px solid var(--border);color:var(--secondary);cursor:pointer;background:#f1f5f9;border-radius:6px;padding:8px 16px;font-size:13px;font-weight:600;transition:all .2s}.cms-tab-btn.active{background:var(--primary);color:#fff;border-color:var(--primary)}footer.app-footer{color:#94a3b8;background:#0b1324;border-top:1px solid #1e293b;margin-top:auto;padding:32px 20px 24px;font-size:13px}.footer-container{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:20px;max-width:1080px;margin:0 auto;display:flex}.footer-links{flex-wrap:wrap;align-items:center;gap:18px;display:flex}.footer-links a{color:#cbd5e1;text-decoration:none;transition:color .2s}.footer-links a:hover{color:#fff}.powered-by-link{font-weight:700;color:#38bdf8!important}@media (max-width:768px){.nav-container{flex-direction:column;align-items:flex-start}.nav-actions{justify-content:space-between;width:100%}.charts-grid{grid-template-columns:1fr}.backoffice-layout{flex-direction:column}.backoffice-sidebar{width:100%;height:auto;position:static}.footer-container{flex-direction:column;align-items:flex-start}}